Policies and Etiquette

Hands On HealthCare Massage Therapy and Wellness Day Spa

Commack, New York


Cancellation Policy
We reserve time especially for you. Unless you are completely sure that the appointment time and date work for you and yours, we can not book the appointment, Cancellations and no shows affect us significantly. Therefore, we require 24 hours notice for all individual cancellations, 48 hours for 2 or more services booked and 48 hours on all Couples sessions , (With the exception of the "Creme De La Creme" session, which is 72 hours) in order to avoid being charged the full price of the sessions. Rescheduling will not waive the fee. All "no shows" will be charged at full value. If possible, late arrivals will receive an extension of their scheduled appointment however, when this is not possible, full payment is still expected. Please assure your fully allotted time by arriving at the office 15 minutes early. Emergencys do happen and often we will take that into account. However, proof will be required. In addition, any cancellations due to sickness will require a physician's note. The physician can not be yourself or family member.  Thank you for co-operation and understanding.

Couples Massage Deposits and Multiple Session Deposits Are Non-refundable 
 

Gratuities

When coming in for pain or discomfort, gratuities are not accepted. Tipping a healthcare professional is not appropriate, and we appreciate your honoring our policy. When coming in for relaxation or preventative maintenance and in addition youhappen to have pain or discomfort, then a gratuity is welcome. So, "because" or "for" pain.... no tip, with pain... tipping is appreciated! Please note that most gift certificates do not include a gratuity. Should you wish to leave a gratuity, 15-20 percent is customary, but you may of course leave more or less, depending on the quality of the service. You may leave it at the reception desk when you pay your bill or give it directly to the therapist. Be assured your therapist will receive 100% of the gratuity.


Spa Parties and Events

Please visit Our Spa Party Policies Page. Policies may vary depending on your event being in house or off-site.

Spafinder, SpaWish, Spa Week, Spa Emergency & other Gift Certificates can not be used for Mobile Services or Parties.

 

Hands On Gift Certificates

Gift Certificates bought at discounted rates can be used for the service originally purchased or redeemed for a different service, however any discounts or coupons used lose their value. GC's sold for "dollars worth of services" may only be used for regular priced sessions. We will honor expired gc's, however they will be honored at current, regular prices only and the difference in money will be expected to be paid by the receiver of the gift certificate. Please note we do have black out days that certain gift certificates can not be used, such as Valentine's Day and Valentine's Week.


Your Personal Information

We never use or share personally identifiable information. We will never sell, lease, or rent any personally identifiable information about you or your business to any third party. Only with your written consent, we will release any medical records that are requested.

 

No-Fault Insurance

Our 24 hour cancellation and rescheduling policy also applies to our patients that use no-fault insurance for payment. Due to the fact that insurance does not cover cancelled, rescheduled or missed appointments, we do require that the client, not the insurance company, pay for any missed appointments, late arrivals or cancelled appointments. In addition, clients must understand and agree that they will inform Hands On HealthCare Massage Therapy, P.C., immediately should they decide to seek the services of a Physical Therapist, Chiropractor or another Massage Therapist. Due to some insurance companies' regulations, services for Massage Therapy may not be covered once you seek care from a Physical Therapist, Chiropractor or a different Massage Therapist, even for a different diagnosis and services. You will be responsible for any fees not covered by your insurance company.

Very often an Independent Medical Exam (IME) will be ordered from the insurance company. More often then not, benefits will be denied immediately following the IME. You must notify us of your IME and you will be responsible for any payments not made by your insurance company. Very often patients decide to put their therapy on hold once they have the IME and begin again once it has been approved by the insurance company.

Annual June One Day Sale and Pre-Black Friday, Black Friday and Cyber Monday Special Priced Gift Certificates

Please, keep in mind that these 2 sales are not advertised to the public. They are our way of saying “Thank you for your patronage.”  We want to continue offering you these great rates, but we ask that you help keep our costs down by following the rules we have laid out. Thank you in advance for your cooperation!

·     One Day Sale Certificates are CASH ONLY. We have significantly reduced these prices, therefore, if you must pay by credit card, there will be a $5.00 Service Fee for each Certificate. Pre-Black Friday, Black Friday and Cyber Monday may be paid for by credit card, but again, not paying processing fees helps keep our costs down which can be passed down to you!

            The maximum amount of gift certificates per customer are 4 for yourself and 2 for others

 Certificates are NOT TRACKABLE. If lost or stolen, gift certificates are unable to be redeemed.

 Expiration Dates

When used after the expiration date, certificates revert back to the original purchase price and may be used towards any regular priced session.

 

·     An individual can use up to six certificates at these special rates.  If you have more than six, you can use the certificate at the price that was paid for it, and receive an additional $10 discount towards the REGULAR price of a massage or facial.

2014

January 1st- New Years Day – Closed
February 14th – Valentine’s – Black out for a week!
February 17th – Presidents Day- Black out
April 20th – Easter Sunday—Closed
May 11th—Mothers Day – Black out for a week!
May 26th- Memorial Day – Closed
June 15th- Fathers Day – Black out
June 18th—One Day sale
July 4th= Independence Day- Closed
September 1st—Labor Day- Closed

October 15th -One Day Gift Certs Expire
November 27th—Thanksgiving – Closed
November 28th – Black Friday
December 1st – Cyber Monday
December 24th Christmas Eve—Close early
December 25th—Christmas Day – Closed
December 31st—New Years Eve—Close Early