okay... so most of the most important policies for our mobile spa services are listed here. In addition, other rules and regulations may apply.... the bottom line is we want to make sure we are clear in what you can expect from us and what we can expect from you, so that together, we can make your Spa Event stress-free and a wonderful experience... so here goes...
Hands On HealthCare Massage Therapy, P.C. will hereby referred to as “Hands On Mobile Spa.” All packages and services must be purchased in advance. All reservations/ sales are final. Hands On Mobile Spa does NOT issue refunds. Payment plans are available for your event. A non-refundable deposit and credit card information, is required to reserve all dates/times, insure any incidentals, cover outstanding balances, complete your contract, and begin the event planning process. Hands On Mobile Spa will NOT come out to any venue/event without a valid credit card on record - regardless of your final payment method (including cash, check or certified check). Your deposit is applied towards your total event cost. ALL balances, in full, are due 2 WEEKS in advance of your event date and are automatically charged to the credit card on record, unless other payment options are agreed upon in writing.
Hands On Mobile Spa staff does NOT carry cash or complete sales on-site at any event or individual appointment. Event packages, services and number of guests may NOT be lowered or withdrawn; however, you may upgrade anything and additions may be purchased prior to, or at, your final balance due date. A 10% rush charge applies to any package or service that is added or upgraded after your final headcount date. No guarantee is made that additional staff will be available and that we can accommodate any additional guests. The final headcount must be within 10% of the original estimate of guests. If there is more than a 10% difference, there may be a price change and there will be no guarantee that we will be able to accommodate additional guests. Within 30 days of your event, charges may apply for any changes in dates or services depending on the size and complexity of your event. Your event is not considered guaranteed/booked until a signed contract and deposit are received.
Individual Services: Entire payment is due in full at time of purchase. All sales are final. 72hr reschedule notice.
Group Event Reservations: All group events require a 50% non-refundable deposit of your minimum reservation or $300, whichever is greater. Arrangements can be made to receive the 50% deposit from guests within 2 weeks of booking your event. All balances are due, in full, 14 business days prior to your event date via a credit card payment, unless other arrangements have been mutually agreed upon in writing. WE DO NOT ISSUE REFUNDS. You may upgrade and/or add to your purchases at any time prior to your final balance date; however you may NOT delete or downgrade any guests, packages, services, or technicians at ANY time. ALL purchases are final. Any balances, packages, services and additions made after your final balance date are subject to a 10% rush charge. Packages and services not reserved in advance will not be guaranteed for your event date and may not be available. Any cancellations, deletions of packages and/or services, and changes in date or time after your final balance date will not be refunded nor rescheduled without additional fees.
A La Carte Services By the Hour Group Event: Your non-refundable deposit secures JUST the staff for your date and time, and does NOT include an entire spa party or anything in the Complete All-Inclusive Packages. Any additional Customer Support such as planning, consulting, coordination, management and additions made after the initial order, including but not limited to phone calls, e-mails, faxes and administrative coordination, may be billed for a support fee (in addition to the services being altered/ordered) and will be charged directly to the credit card on record, unless other arrangements are made in writing. If those arrangements are not met, then the credit card on record will be charged by default. If you require any of our staff to be on-site or setup more than 15 minutes prior to the start of services, you will be billed at their hourly rate for setup.
Depending on the logistics of your event, travel mileage, time, tolls and parking may also be additional. Some locations & custom times may be higher. Please inquire for the cost for your specific event location and time. Payment for the packages and services on the minimum amount of guests that you reserve is required, regardless of no shows; Hands On Mobile Spa will still provide the amount of services and items that are reserved, we will NOT issue refunds or credits.
Any applicable state tax has been included in our pricing.
While we do our best to accommodate you, Hands On Mobile Spa cannot guarantee that additional staff or services above and beyond what is required for the package or service that you have originally reserved, will be available for your event if you do not secure them in advance; including any additions that you may add on your final headcount date.
In the event of inclement weather or states of emergency that pose a danger to clients, guests, or staff, Hands On Mobile Spa or the client may postpone the reserved event or service without penalty. Hands On Mobile Spa will issue the client a credit for the amount of the unused amount of services to be used to RESCHEDULE your event or service(s) for the next available date within 6 months of your originally scheduled time. No refunds will be issued and it is not redeemable for cash. On the day of your event or service, if Hands On Mobile Spa has already begun the commute to your event or service and you have not contacted our office regarding your emergency it will be considered a regularly scheduled event and a no show, on the clients part, and all fees are due to Hands On Mobile Spa from the client. No refund or rescheduling option will be granted. Please contact our office as soon as possible in the event of ANY emergency, so we may follow the proper procedures for rescheduling.
Hands On Mobile Spa accepts cash, checks (due 2 weeks in advance) MasterCard, Visa, American Express, Discover and bank debit cards. A $35 fee will be charged for any returned checks and the final outstanding payment will then be charged to the credit card on record. Final payment of Hands On Mobile Spa packages, a la carte services, or unreturned Hands On Mobile Spa items or property becomes the responsibility of the hostess for any guest who does not provide payment or credit card information.
CONTRAINDICATIONS: There are some medical conditions that are not compatible with spa treatments - serious cardiac conditions and blood clots; skin disease, wounds, or tumors; cancer and tuberculosis; fever, and fractures or dislocations. Please consult with your physician regarding any medical concerns prior to your spa services. Any person with a serious/chronic medical condition and pregnant women, at any stage in the pregnancy, should consult with their healthcare professional to insure that they can participate in Hands On Mobile Spa Services. Please advise Hands On Mobile Spa of ANY chronic medical condition in advance of your event and supply the appropriate permission statement, if we request one. Those who fail to do so, will be denied services.
Hands On Mobile Spa is not liable for any lost, stolen or damaged goods to any property or clients.