WE ASK YOU, OUR CLIENTS
✔ To follow and agree with Hands On updated policy before booking an appointment (we will send you an agreement form prior booking an appointment)
✔ To complete brief pre-screening questionnaire prior appointment.
✔ To pre-pay service upon booking to limit contact
✔ To arrive at the time agreed, to maximize social distancing
✔ To wash your hands or use hand sanitizer before and after each treatment
✔ To wear face-mask
✔ To contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating
ARRIVAL & RECEPTION
✔ We will greet you warmly but without a handshake or personal contact
✔ We will stagger customer arrival times to minimize close contact
✔ Where possible we will escort you straight to the treatment area/room to avoid congestion in waiting areas
✔ Waiting areas will be arranged to adhere to social distancing
OUR TEAM
✔ We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner
✔ Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety
✔ We have agreed social distancing for our team in communal staff areas
OUR TREATMENTS
✔ We have set up temporary services you can choose from as some of the treatment will not be available for the mean time.
✔ Our therapists will wear appropriate masks and other personal protective equipment (PPE) during treatments. Therapists will wash/sanitize their hands before and after each treatment
OUR FACILITY
✔ We have rearranged our waiting, reception and treatment areas to adhere to social distancing guidelines
✔ All surfaces throughout the spa will be sanitized regularly and wiped between each treatment
✔ All items of equipment will be cleaned before and after every treatment
✔ Disposable whenever possible
✔ We will ensure adequate ventilation throughout the spa