WE ASK YOU, OUR CLIENTS

✔   To follow and agree with Hands On updated policy before booking an appointment (we will send you an agreement form prior booking an appointment)

✔   To complete brief pre-screening questionnaire prior appointment.

✔   To pre-pay service upon booking to limit contact

✔   To arrive at the time agreed, to maximize social distancing

✔   To wash your hands or use hand sanitizer before and after each treatment

✔   To wear face-mask

✔   To contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating

ARRIVAL & RECEPTION

✔   We will greet you warmly but without a handshake or personal contact

✔   We will stagger customer arrival times to minimize close contact

✔   Where possible we will escort you straight to the treatment area/room to avoid congestion in waiting areas

✔   Waiting areas will be arranged to adhere to social distancing

OUR TEAM

✔   We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner

✔   Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety

✔   We have agreed social distancing for our team in communal staff areas

OUR TREATMENTS

✔   We have set up temporary services you can choose from as some of the treatment will not be available for the mean time.

✔   Our therapists will wear appropriate masks and other personal protective equipment  (PPE) during treatments. Therapists will wash/sanitize their hands before and after each treatment

OUR FACILITY

✔   We have rearranged our waiting, reception and treatment areas to adhere to social distancing guidelines

✔   All surfaces throughout the spa will be sanitized regularly and wiped between each treatment

✔   All items of equipment will be cleaned before and after every treatment

✔   Disposable whenever possible

✔   We will ensure adequate ventilation throughout the spa