Privacy Policy

Information We Collect

Depending on how you interact with us, we may collect:

• Your name, address, telephone number and email address
• Appointment, scheduling and communication information
• Payment, purchase and gift-certificate information
• Insurance and billing information
• Health history, medications, allergies, symptoms, treatment information and other information relevant to your care
• Forms, messages and information you provide by phone, online or in person
• Newsletter and communication preferences
• Website information such as IP address, browser type, device information, pages visited and interactions with website features

Please do not send urgent or emergency medical information through the website.

How We Use Information

We may use information to:

• Respond to questions and appointment requests
• Schedule, confirm, reschedule and manage appointments
• Provide massage therapy and related services
• Maintain treatment and business records
• Process payments, purchases and gift certificates
• Verify benefits, submit insurance claims and manage billing
• Send appointment reminders and important service communications
• Send newsletters or promotional communications when you have chosen to receive them
• Improve our website, services and client experience
• Protect the security and proper operation of our website and business
• Meet applicable professional, financial, insurance and legal obligations

Health and Treatment Information

Health information is collected so we can evaluate whether treatment is appropriate and provide care responsive to your needs.

Treatment and medical records are not sold. They are released to another person or organization only with appropriate authorization or when disclosure is otherwise permitted or required by law.

Certain records may need to be retained for professional, insurance, billing or legal reasons even when a client requests deletion.

Service Providers and Other Disclosures

We use outside service providers to support functions such as:

• Appointment scheduling and intake forms
• Payment processing
• Insurance billing
• Website hosting, security and performance
• Email and newsletter delivery
• Website analytics
• Telephone and communication features

These providers may receive the information necessary to perform their services and may process that information under their own privacy policies and security practices.

Information may also be disclosed:

• To an insurance plan or billing service when needed to verify benefits, submit a claim or manage payment
• To a healthcare provider when authorized by the client or otherwise permitted by law
• When required by law, court order or another valid legal process
• When reasonably necessary to protect the safety, rights or property of the practice, our staff, our clients or others

We do not sell personal or health information.

Cookies, Analytics and Website Technology

Our website uses cookies and similar technologies to support site functions, understand website use, maintain security and improve performance.

The website currently uses Google Analytics and Google Tag Manager. These services may collect information such as IP address, device and browser information, pages visited and website interactions.

Other website technologies—including WordPress features, performance and caching services, consent tools and the website’s call-button service—may also store or access technical information needed to provide their functions.

Browser settings may allow you to block or delete cookies. Disabling certain cookies may affect how some website features work.

Newsletter and Constant Contact

If you join our email list, your name, email address and communication preferences may be processed through Constant Contact, our email-marketing provider.

Newsletter and promotional messages include an unsubscribe option. You may unsubscribe at any time by using that link or contacting our office.

Unsubscribing from promotional email does not prevent us from sending necessary appointment, billing or service-related communications.

Data Security and Retention

We use reasonable administrative, technical and physical safeguards intended to protect personal and health information.

No website, email system or method of electronic storage can be guaranteed to be completely secure. Please use care when sending sensitive information electronically.

Information is retained for as long as reasonably necessary to provide services, maintain required records, resolve billing matters and meet professional, insurance, financial and legal obligations.

Your Choices and Requests

Depending on the information involved and applicable recordkeeping requirements, you may ask us to:

• Provide access to personal information we maintain about you
• Correct inaccurate or incomplete information
• Update your communication preferences
• Stop promotional email
• Delete information that we are not required to retain

Some requests may require identity verification. Certain health, insurance, billing or business records cannot be deleted when retention is required.

Clients Under 18

Clients under 18 may receive services with the consent of a parent or legal guardian. Personal and health information needed for treatment may be collected and maintained as part of that care.

Our website and newsletter are not intended to solicit personal information directly from children without appropriate parent or guardian involvement.

Links and Third-Party Services

Our website may link to scheduling systems, payment services, social-media platforms or other websites that we do not control. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The revised policy will be posted on this page with an updated date.

Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Hands On HealthCare Massage Therapy, P.C.
208 Commack Road
Commack, NY 11725
631-462-4263
marla@longislandmassageandspa.com

You may also use our Contact Us page.