Appointments and Cancellation Policies:

• Advanced Booking: Reservations are recommended, and a major credit card is required to secure your booking.
• Cancellation: We require at least 24 hours’ notice for individual appointments, 48 hours’ notice for multiple services, and Couple’s sessions to avoid being charged 100% of the service fee.
• No-Shows and Late Arrivals: No-shows will be charged in full. Late arrivals may receive reduced session time but will still be charged the full amount.
• Emergencies: Proof of emergencies or sickness (e.g., a physician’s note) may be required to waive cancellation fees.

Spa Party Cancellation Policies:

• Deposits: A $200 deposit is required to secure your party. Each guest must pay 50% of their session fee within one week of booking.
• Cancellations:
  • 2 Weeks Prior: Full refund minus the $100 setup fee.
  • Less than 2 Weeks Prior: Charged 50% of the total service.
  • 2 Days Prior: No refunds will be issued.
• Final Payment: Must be made at least 2 weeks before the event.

Gratuity Guidelines:

• Individual Services: Gratuities are appreciated (customary 18%-22%) and can be left at the front desk or given directly to the therapist.
• Couples Massage: A 20% gratuity is required for weekend sessions.
• Spa Parties: A standard gratuity of 30 cents per minute per session will be automatically added. Adjustments can be made within 24 hours by contacting our Director or Event Coordinator.

Gift Certificates:

• Use and Restrictions: Discounted gift certificates must be used for the originally purchased service or applied to another service at regular rates.
• Expiration: After expiration, certificates revert to the original purchase value and can be applied to regular-priced sessions.
• Blackout Dates: Certain dates, like Valentine’s Day and Valentine’s Week (Feb. 12–23, 2025), may restrict usage.

No-Fault Insurance Policies:

• Responsibility: Clients must cover missed or rescheduled sessions not reimbursed by insurance.
• Therapist Rotation: No-fault patients will see various therapists, with limited weekend availability, to ensure diverse expertise.
• Independent Medical Exams (IME): Clients are responsible for charges not covered after an IME is conducted.

Emergencies and Weather Cancellations:

In cases of inclement weather or emergencies, clients can reschedule without penalty. Refunds are not issued, but credits for unused services are valid for six months.

Pre-Cautions and Medical Conditions:

Certain medical conditions may not be compatible with spa treatments. Please consult your physician before booking if you have:

• Serious cardiac conditions
• Blood clots
• Skin disease or wounds
• Tumors or cancer
• Fever
• Fractures or dislocations

Pregnant clients or those with chronic conditions must inform us in advance and provide appropriate medical clearance if requested.

Mobile Spa Party and Event Policies:

• Deposit and Payment: A non-refundable deposit is required to secure your booking, with full payment due 2 weeks before the event.
• Rescheduling: Clients may reschedule due to emergencies within six months. Refunds are not issued.

Privacy Policy:

We respect your privacy and never share or sell personal information. Medical records will only be released with your written consent.

We are proud to provide exceptional massage therapy and spa services, including Couple’s Spa Massages and advanced therapies like Manual Lymph Drainage and Myofascial Release (MFR). Located in Commack, Long Island, clients from New York City to the Hamptons trust us for their wellness needs.

Thank you for respecting our policies, which allow us to maintain the highest standards of care. We look forward to serving you!